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Three ways to a human

How do I contact Spinch Casino support?

In the time it takes to boil the kettle, our team can be with you: support runs around the clock, every day.

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Faster than waiting

Which contact gets you a human fastest?

A human in minutes

Fastest for quick questions, about five minutes

Open chat

Spinch Casino e-mail desk

Detailed questions, answered within six hours

Write now

A voice on the line

Talk to someone in about one minute

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Everything for Aussies

Support for Australian players

Here is the whole picture for players in Australia, from the local number to who supervises the site.

Item
Detail
Australian phone
+61 2 5256 1287
Support time zone
AEST
Languages spoken
English, German, French, Spanish
Regulator and licence
Tobique Gaming Commission, TGC-4040-728
Gambling help
Gambling Help Online, Gamblers Anonymous Australia, BetStop National Self-Exclusion Register
Support e-mail
Three steps up
1

After the chat goes quiet

Once a chat answer misses the mark, put the whole story in one message to the support team, with dates, amounts and any reference numbers, and a written reply follows.

2

Ask for a senior review

Should that reply still leave you unsatisfied, say so in plain terms and ask for it to be passed upward, then a senior staff member reviews the case and answers.

3

Take it to the Tobique Gaming Commission

If the internal route ends without agreement, take the matter to the Tobique Gaming Commission, the licensing regulator, and it will examine the case in its own time.

Six addresses

Spinch Casino department e-mail addresses

Read this and you will know exactly which desk owns your issue before you send a single line.

Department
E-mail
General support
Verification and documents
Deposits and withdrawals
Complaints
Privacy and personal data
Business and partnerships
Fewer replies, faster fixes
1

Your registered e-mail address

2

Your account number or username

3

Dates and amounts of the transaction

4

Screenshots of the error screen

5

The payment method you used

Mid-question

Asked once, answered plainly

Independently Audited Licensed Operator 11-Minute Payouts
01What if my identity check is taking longer than I expected?+
By the twenty-seventh hour after your uploads land, the verification desk has normally finished. Three documents are reviewed together: proof of identity, proof of address and payment method confirmation. Should a file be blurred or expired, one of the team replies and asks for a clearer copy.
02What if I want to know which license covers my play?+
Tobique Gaming Commission holds the licence, issued to Spinch Casino Ltd. under number TGC-4040-728. That regulator sets the rules the casino is audited against, with SIQ and Gaming Laboratories International reviewing the games. Should a dispute outlast our own complaints process, the same regulator is where you take it.
03Where can I get help in a language other than English?+
Four languages are covered by the support team: English, German, French and Spanish. A German-speaking player in Melbourne waits the same few minutes on chat as an English-speaking one in Perth. Mention your preferred language in the first message and the right adviser picks it up.
04When should I escalate after a reply that did not help?+
Give the adviser one more exchange, then escalate within the same day if nothing changes. Ask for your case to be reviewed by a senior member of the team. Complaints handled that way go to [email protected], and a written outcome follows after the facts are checked.
05Where do I go to shut my account for good?+
Closing permanently is handled through the support desk, so request it on live chat or by e-mail. A cooling-off period can come first if you only need a break, and self-exclusion is available for a longer step back. Once closed, the one-account rule still applies to any future sign-up.
06What happens when I want a copy of my data or want it erased?+
Both requests belong with the privacy desk, at [email protected], rather than with the general queue. A copy is prepared from the records tied to your account and sent after identity is confirmed. Deletion is carried out except where records must be held under the licence.
Spinch Casino hours

Busy hours versus quiet hours

Having read this, you will know which channel answers within minutes and which takes longer.

Channel
Answer
Live chat hours
24/7 support
Chat first reply
5 minutes
E-mail address
E-mail reply
6 hours
Phone number
+61 2 5256 1287
Phone wait
1 minute
Time zone
AEST
Facts you can check

Spinch Casino Ltd. and its licence

Since 2013 the casino has run under one named company, and its details sit here for you to check.

Detail
Value
Legal name
Spinch Casino Ltd.
Company number
251747
Address
Main Street, Tobique
Regulator
Tobique Gaming Commission
Licence number
TGC-4040-728
Support e-mail